Troubleshooting

Purchase

Download an Older Version of the App

To download the latest compatible version of Stop Motion Studio for your iOS or Android/Chrome device, follow these steps:

For iPhone,iPad and macOS Devices

  1. Launch the App Store on your device. Ensure you are signed in with the Apple ID used to purchase the app.
  2. Tap on your profile picture or initials in the top right corner of the App Store to go to your Account page.
  3. On your Account page, find and tap on “Purchase History” or “Purchased”, depending on your App Store version.
  4. You will see a list of your purchased apps. Scroll through the list or use the search bar to find Stop Motion Studio.
  5. Tap Stop Motion Studio to download and install the latest compatible version of the app on your device.

For Android/Chrome Devices

  1. Open Google Play Store on your device. Ensure you are signed in with the Google account used to purchase the app.
  2. Tap on the menu icon (three horizontal lines) in the top left corner and select “My apps & games”.
  3. Go to the “Library” tab to see a list of apps you have purchased.
  4. Find Stop Motion Studio in the list and tap “Install” to download and install the latest compatible version.

Notes

  • If you need an older version of Stop Motion Studio, you can only download it if you have purchased the current version of the app.