Troubleshooting

Here you’ll find an overview of common issues you may encounter while using Stop Motion Studio.

Getting Started

Frequently Asked Questions

Is there an official user’s guide?

Stop Motion Studio: Free vs. Pro Version

Feature Availability Across Platforms

Become a Beta Tester

How to Find Device and App Information for Technical Support

Troubleshooting

First Aid

No Sound in Stop Motion Studio

Restore a Deleted Project File

Can't Access Camera, Photos or Microphone

Some Titles in My Music Library Are Not Available

Not All Frames Are Shown in the Preview. Why Not?

The App Is in the Wrong Language?

Can't Locate Project Folder on Android

The App Closes Instantly When Starting the Windows Version of Stop Motion Studio

Error Message When Starting the Windows Version of Stop Motion Studio

Stop Motion Studio Crashes on Android When Creating a New Project

Usage & Tips

Export Projects from the Free to the Pro Version of Stop Motion Studio

Export a Project to a Different Device

Sound and Music License

Preventing Flickering in Your Movie

Capture a Photo Effortlessly with Apple Watch and Stop Motion Studio

Batch Import Images on iOS

Create an Animation from Pre-Recorded Audio

My Movie is Too Slow Even When I Change the Frame Rate

I Can't Add Audio: The Audio Button is Disabled

I Accidentally Deleted the App and All My Projects are Gone

The Image Quality is Low When Viewing the Preview

Purchase

Share a Purchase with Family Members

Restore a Previous Purchase

Transfer Purchase Between Platforms

Purchased Feature but Functions Are Not Unlocked

Is the Upgrade a One-Time Purchase?

Google Does Not Allow Additions to the Family Library

Can I download the desktop version for free if I own the mobile version?

Can I download the mobile version for free if I own the desktop version?

Download an Older Version of the App

Finding the Activation Key for the Desktop Version of Stop Motion Studio

Transfer of Purchases

Troubleshooting In-App Purchase Issues in Stop Motion Studio on Android

Camera

Using a Bluetooth Remote

Volume Shutter Not Working

Manual Camera Mode is Not Available on My Android Device

USB Webcam on Chromebook Not Working

Unusual Patterns Appear in Photos Taken on a Chromebook

No Camera Live Image

I Only See a Camera with a Line Through It

My USB Camera Is Not Recognized on Windows

Remote Camera App

Remote Camera Not Working

Create a Temporary Wi-Fi Network to Use the Remote Camera

DSLR Cameras

Supported DSLR Cameras

Troubleshooting DSLR Camera Connection Issues

DSLR Camera Does Not Take Pictures

DSLR Camera Live Preview and Captured Image Differ

How to Turn Off Auto Rotation on Your DSLR Camera

Export

I Don't Have the Save Video Option to Save the Video to My Photo Roll

I'm Having Trouble Exporting My Movie on Android

The Movie File is Corrupt When Exporting a Movie in the Windows Version of Stop Motion Studio

Troubleshooting Export Issues on Windows

File Formats for Movie Export

Education

Deploy Stop Motion Studio to Managed Users on ChromeOS Devices

Configure Default Options for Stop Motion Studio Using MDM

Setting Up Stop Motion Studio with Shared iPad

Deploy Stop Motion Studio Pro on Windows 10 and 11 through Endpoint Manager

App Installation Failed When Deploying Stop Motion Studio via Intune